Privacy Policy
Plumbwise UK
Last updated: 03/02/2026
1. Who We Are
Plumbwise UK (“we”, “us”, “our”) operates the website plumbwiseuk.co.uk and provides plumbing, heating and related services across the United Kingdom.
We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact details:
Email: info@plumbwiseuk.co.uk
Phone: 01792 324 080
Address: Plumbwise, Siding Terrace, Skewen, Neath, SA10 6RF
2. What This Policy Covers
This policy explains:
- What personal data we collect
- How and why we use it
- Our legal basis for processing
- How we store and protect it
- Your rights
- How to contact us
If you use our website or services, you agree to the practices described here.
3. What Information We Collect
Information you provide directly
When you contact us, request a quote, or book services, we may collect:
- Name
- Address
- Email address
- Phone number
- Property/service details
- Payment details (where applicable)
- Any information you include in messages or enquiries
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited
- Time and date of visit
- Cookies and usage data
4. How We Use Your Information
We use your data to:
- Provide plumbing and heating services
- Respond to enquiries and quotations
- Schedule and manage appointments
- Process payments and invoices
- Send service updates
- Improve our website and operations
- Meet legal and regulatory obligations
- Prevent fraud or misuse
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contract – to provide services you request
- Legitimate interests – to run and improve our business
- Legal obligation – accounting, tax, compliance requirements
- Consent – marketing communications (where applicable)
You may withdraw consent at any time.
6. Cookies
Our website uses cookies to:
- Ensure the site works properly
- Analyse performance and usage
- Improve user experience
You can control cookies through your browser settings. Disabling some cookies may affect site functionality.
7. Sharing Your Information
We may share your data with:
- Payment processors
- IT and website hosting providers
- Accountants or professional advisers
- Legal or regulatory authorities when required
All third parties are required to handle your data securely and lawfully.
8. Data Storage & Security
We take security seriously and use appropriate technical and organisational measures, including:
- Secure servers
- Password-protected systems
- Limited staff access
- Encryption where appropriate
While we take reasonable precautions, no system is 100% secure.
9. How Long We Keep Your Data
We only retain personal data as long as necessary:
- Customer records: typically up to 6 years for legal/tax reasons
- Enquiry data: deleted when no longer needed
- Marketing consent: until withdrawn
10. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint
To exercise these rights, contact us directly.
You may also complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk
11. Marketing Communications
If you opt in, we may send service updates or promotions.
You can unsubscribe at any time by:
- Clicking “unsubscribe” in emails
- Contacting us directly
12. Third-Party Links
Our website may link to external websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this policy from time to time. The latest version will always appear on this page with the updated date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact:
Plumbwise UK
Email: info@plumbwiseuk.co.uk
Phone: 01792 324 080
